General Information

Where is the store located?

The store is located in the Florida Mall next to Dillard's.

Are your shoes authentic

All of our products are 100% authentic. we do not sell fakes or counterfeits.

What is the return policy?

We do not accept returns or exchanges for online orders. Unless the product shipped to the customers was the wrong item or size.

What Is Your Pre-Order Policy?

All pre-orders are guaranteed. We will ship online pre-orders within two weeks. All in-store pickups for pre-orders can be picked after 6PM on release date. NO CANCELLATIONS ON PRE-ORDERS!!!

If you have any questions that aren't displayed please email


Why was my order cancelled?

An order may be canceled for various reasons. We will notify you in the event that your order cannot be fulfilled along with a explanation. Please note: we do reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Do I need an account to place an order?

No, you do not.

How Can I Cancel Or Change My Order?

After a order is placed you will have 24hrs to change it. We can't cancel a order after it is placed

How Do I Track My Order?

When your order is placed you will receive a email with your tracking number

Can I place a order online for in-store pickup?

Yes, you can order online and select the free in-store pick up. When your order is ready for pickup you will receive a message. Please bring your ID and the card you purchased with. In-store pickup orders will get cancelled after 72hours unless a email is sent to

Online Order Verification

Some online orders will go through a verification process. In some cases you may be asked to send a copy of your card(showing only the last 4 digits) and your ID.

Shipping Information

What Shipping Methods Are Available?

Only USPS priority mail is available at the moment. Priority mail delivery is within 1-3 days with signature confirmation. During business times the package delivery time may change.

How Long Will It Take To Get My Package?

All orders are processed up to five business days after you place it depending on if a verification is needed. Domestic customers will receive their purchases within 1-3 days after verification.

Payment Information

What Payment Methods Are Accepted

Visa, PayPal, MasterCard, American Express, Discover and PayPal. You do not need a account for PayPal